Heartlandamerica.com: Heartlandamerica should re-name this area to cu...
A Heartlandamerica.com customer review by GetHuman user ~lobogarner from November 16th, 2017
Background on ~lobogarner's case
GetHuman: ~lobogarner - can you tell our other Heartlandamerica.com customers when your case took place?
~lobogarner: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Heartlandamerica.com, and if so, how?
GetHuman: And which of these common Heartlandamerica.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lobogarner a list of common Heartlandamerica.com problems)
~lobogarner: "Complaint" was why I was trying to call.
~lobogarner's review of Heartlandamerica.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Heartlandamerica.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lobogarner: Heartlandamerica should re-name this area to custome non-service. After being on hold for ** minutes, I hung up and redialed sales, and got an instant response, but no assistance with my problem, but transferred to customer service and held for ** minutes longer, then, hung up in absolute disgust. However it won't be a problem again, I won't make another purchase from them.
GetHuman: Let's quantify your experience contacting Heartlandamerica.com. On a scale of 1 to 5, how easy is it go get help on a Heartlandamerica.com problem?
~lobogarner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lobogarner: I'd give them a three out of five on communication.
GetHuman: And what about Heartlandamerica.com's ability to quickly and effectively address your problem?
~lobogarner: For that I would say four out of five.
GetHuman: And finally- any advice for other Heartlandamerica.com customers?
~lobogarner: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Heartlandamerica.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lobogarner taken from his Heartlandamerica.com customer service problem that occurred on November 6th, 2017.