Hefty Brands: Your customer service dept. doesn,t seam to thi...
A Hefty Brands customer review by GetHuman user ~bingo from November 10th, 2017
Background on ~bingo's case
GetHuman: ~bingo - can you tell our other Hefty Brands customers when your case took place?
~bingo: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Hefty Brands, and if so, how?
GetHuman: And which of these common Hefty Brands customer issues best describes the reason you wanted to talk to them?
(Shows ~bingo a list of common Hefty Brands problems)
~bingo: "Technical support" was why I was trying to call.
~bingo's review of Hefty Brands customer service
GetHuman: So how would you sum up your experience for GetHuman's Hefty Brands customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bingo: Your customer service dept. doesn,t seam to think a defective product being sold in stores is no dig deal!!!!
GetHuman: Let's quantify your experience contacting Hefty Brands. On a scale of 1 to 5, how easy is it go get help on a Hefty Brands problem?
~bingo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bingo: I'd give them a one out of five on communication.
GetHuman: And what about Hefty Brands's ability to quickly and effectively address your problem?
~bingo: For that I would say one out of five.
GetHuman: And finally- any advice for other Hefty Brands customers?
~bingo: Call them early in the day or late. Don't forget any personal or account information you might need for Hefty Brands to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bingo taken from his Hefty Brands customer service problem that occurred on October 31st, 2017.
Hefty Brands
2.00 of 5 stars | 3 reviews
~bingo's Hefty Brands Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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