Hertz - Customer Support: Worst service I have ever had with a rent a car...
A Hertz - Customer Support customer review by GetHuman user ~Downhill from November 16th, 2017
Background on ~Downhill's case
GetHuman: ~Downhill - can you tell our other Hertz - Customer Support customers when your case took place?
~Downhill: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Downhill a list of common Hertz - Customer Support problems)
~Downhill: "Make a booking" was why I was trying to call.
~Downhill's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Downhill: Worst service I have ever had with a rent a car company. Will NEVER use them again. They over rented approximately ** cars and travelers had to wait * hours just to get a car. Wong get a car till * am
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Downhill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Downhill: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Downhill: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Downhill: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Downhill taken from his Hertz - Customer Support customer service problem that occurred on November 14th, 2017.