HigherOne: I didn't have a very long wait time, and listen...
A HigherOne customer review by GetHuman user GetHuman-371737 from November 21st, 2017
Background on GetHuman-371737's case
GetHuman: GetHuman-371737 - can you tell our other HigherOne customers when your case took place?
GetHuman-371737: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371737 a list of common HigherOne problems)
GetHuman-371737: "Request a loan" was why I was trying to call.
GetHuman-371737's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371737: I didn't have a very long wait time, and listened to a lot of advertisement before representative came on line. Needed a new card and they would not overnight it. I was willing to pay for the overnight. Only would only send thru mail. They need a faster method of getting cards to us if we lose them and if we request them overnight to provide them.
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
GetHuman-371737: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371737: I'd give them a four out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
GetHuman-371737: For that I would say five out of five.
GetHuman: And finally- any advice for other HigherOne customers?
GetHuman-371737: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371737 taken from his HigherOne customer service problem that occurred on November 14th, 2017.