HigherOne: I get that these poor CSRs are dealing with stu...
A HigherOne customer review by GetHuman user ~nooniebooger from November 4th, 2017
Background on ~nooniebooger's case
GetHuman: ~nooniebooger - can you tell our other HigherOne customers when your case took place?
~nooniebooger: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~nooniebooger a list of common HigherOne problems)
~nooniebooger: "Overcharge/Strange charge" was why I was trying to call.
~nooniebooger's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nooniebooger: I get that these poor CSRs are dealing with stupid college students every day, but I'm using my account as direct deposit for my job too. They make you listen to prerecorded messages about how one needs to actively monitor the account, but when you call to raise questions about things not posting per THEIR rules you're met with rudeness and terse tones.
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~nooniebooger: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nooniebooger: I'd give them a five out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~nooniebooger: For that I would say five out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~nooniebooger: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nooniebooger taken from his HigherOne customer service problem that occurred on November 1st, 2017.