HigherOne: I know why the wait time is so short. Because t...
A HigherOne customer review by GetHuman user ~Mad Student from November 22nd, 2017
Background on ~Mad Student's case
GetHuman: ~Mad Student - can you tell our other HigherOne customers when your case took place?
~Mad Student: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad Student a list of common HigherOne problems)
~Mad Student: "Eligibility question" was why I was trying to call.
~Mad Student's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad Student: I know why the wait time is so short. Because they just hang up on you. They don't care, they don't want to talk to you, they don't want to help you. They sit on their stupid chair, answer your dumbass call laughing at your face how you are blindly losing money.
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~Mad Student: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad Student: I'd give them a three out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~Mad Student: For that I would say four out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~Mad Student: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad Student taken from his HigherOne customer service problem that occurred on November 15th, 2017.