Highmark Blue Cross Blue Shield: i have a billing issue and i have been calling...
A Highmark Blue Cross Blue Shield customer review by GetHuman user GetHuman-13920 from November 26th, 2017
Background on GetHuman-13920's case
GetHuman: GetHuman-13920 - can you tell our other Highmark Blue Cross Blue Shield customers when your case took place?
GetHuman-13920: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Highmark Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Highmark Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13920 a list of common Highmark Blue Cross Blue Shield problems)
GetHuman-13920: "Update account information" was why I was trying to call.
GetHuman-13920's review of Highmark Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Highmark Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13920: i have a billing issue and i have been calling every month just TO GET a bill. more than three months for this problem. not resolved yet. Each time I call I get a different person and have to tell my problem each time. frustrating
GetHuman: Let's quantify your experience contacting Highmark Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Highmark Blue Cross Blue Shield problem?
GetHuman-13920: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13920: I'd give them a one out of five on communication.
GetHuman: And what about Highmark Blue Cross Blue Shield's ability to quickly and effectively address your problem?
GetHuman-13920: For that I would say four out of five.
GetHuman: And finally- any advice for other Highmark Blue Cross Blue Shield customers?
GetHuman-13920: Call them early in the day or late. Don't forget any personal or account information you might need for Highmark Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13920 taken from his Highmark Blue Cross Blue Shield customer service problem that occurred on November 17th, 2017.
Highmark Blue Cross Blue Shield
1.00 of 5 stars | 8 reviews
GetHuman-13920's Highmark Blue Cross Blue Shield Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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