Hilton Grand Vacations: This is the main reservation line for Hilton ho...
A Hilton Grand Vacations customer review by GetHuman user ~Noni from November 19th, 2017
Background on ~Noni's case
GetHuman: ~Noni - can you tell our other Hilton Grand Vacations customers when your case took place?
~Noni: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Hilton Grand Vacations, and if so, how?
GetHuman: And which of these common Hilton Grand Vacations customer issues best describes the reason you wanted to talk to them?
(Shows ~Noni a list of common Hilton Grand Vacations problems)
~Noni: "Change booking" was why I was trying to call.
~Noni's review of Hilton Grand Vacations customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton Grand Vacations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Noni: This is the main reservation line for Hilton hotels. After being transferred twice, I was given this number (***) ***-****. It appears to be the correct number but I'm still on hold.
GetHuman: Let's quantify your experience contacting Hilton Grand Vacations. On a scale of 1 to 5, how easy is it go get help on a Hilton Grand Vacations problem?
~Noni: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Noni: I'd give them a five out of five on communication.
GetHuman: And what about Hilton Grand Vacations's ability to quickly and effectively address your problem?
~Noni: For that I would say three out of five.
GetHuman: And finally- any advice for other Hilton Grand Vacations customers?
~Noni: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton Grand Vacations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Noni taken from his Hilton Grand Vacations customer service problem that occurred on November 13th, 2017.