Hilton HHonors: Issue unresolved for ** days even though four t...
A Hilton HHonors customer review by GetHuman user ~HHonors member from November 27th, 2017
Background on ~HHonors member's case
GetHuman: ~HHonors member - can you tell our other Hilton HHonors customers when your case took place?
~HHonors member: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Hilton HHonors, and if so, how?
GetHuman: And which of these common Hilton HHonors customer issues best describes the reason you wanted to talk to them?
(Shows ~HHonors member a list of common Hilton HHonors problems)
~HHonors member: "Insurance claim" was why I was trying to call.
~HHonors member's review of Hilton HHonors customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton HHonors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HHonors member: Issue unresolved for ** days even though four telephone calls and six emails. Incompetence personified.
GetHuman: Let's quantify your experience contacting Hilton HHonors. On a scale of 1 to 5, how easy is it go get help on a Hilton HHonors problem?
~HHonors member: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HHonors member: I'd give them a two out of five on communication.
GetHuman: And what about Hilton HHonors's ability to quickly and effectively address your problem?
~HHonors member: For that I would say five out of five.
GetHuman: And finally- any advice for other Hilton HHonors customers?
~HHonors member: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton HHonors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HHonors member taken from his Hilton HHonors customer service problem that occurred on November 22nd, 2017.