Hitachi: refered me to another phone number and departme...
A Hitachi customer review by GetHuman user GetHuman-19878 from November 18th, 2017
Background on GetHuman-19878's case
GetHuman: GetHuman-19878 - can you tell our other Hitachi customers when your case took place?
GetHuman-19878: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Hitachi, and if so, how?
GetHuman: And which of these common Hitachi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19878 a list of common Hitachi problems)
GetHuman-19878: "Device Support" was why I was trying to call.
GetHuman-19878's review of Hitachi customer service
GetHuman: So how would you sum up your experience for GetHuman's Hitachi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19878: refered me to another phone number and department.Same old get rid of you to another dept trick. BEEN ON HOLD TO THE NEW NUMBER GIVEN ME **. MIN. ALREADY.
GetHuman: Let's quantify your experience contacting Hitachi. On a scale of 1 to 5, how easy is it go get help on a Hitachi problem?
GetHuman-19878: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19878: I'd give them a one out of five on communication.
GetHuman: And what about Hitachi's ability to quickly and effectively address your problem?
GetHuman-19878: For that I would say four out of five.
GetHuman: And finally- any advice for other Hitachi customers?
GetHuman-19878: Call them early in the day or late. Don't forget any personal or account information you might need for Hitachi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19878 taken from his Hitachi customer service problem that occurred on November 10th, 2017.
Hitachi
1.33 of 5 stars | 1 reviews
GetHuman-19878's Hitachi Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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