Holland America Cruise Line: Unable to even email me about my lack of air co...
A Holland America Cruise Line customer review by GetHuman user GetHuman-154520 from November 18th, 2017
Background on GetHuman-154520's case
GetHuman: GetHuman-154520 - can you tell our other Holland America Cruise Line customers when your case took place?
GetHuman-154520: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Holland America Cruise Line, and if so, how?
GetHuman: And which of these common Holland America Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154520 a list of common Holland America Cruise Line problems)
GetHuman-154520: "Change booking" was why I was trying to call.
GetHuman-154520's review of Holland America Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Holland America Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154520: Unable to even email me about my lack of air conditioner in my cabin, Call with Robert at guest services was a complete waste of time. Never-Ever cruise to the tropics on the Zuederdam unless you enjoy hot sleepless nights!!
GetHuman: Let's quantify your experience contacting Holland America Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Holland America Cruise Line problem?
GetHuman-154520: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154520: I'd give them a five out of five on communication.
GetHuman: And what about Holland America Cruise Line's ability to quickly and effectively address your problem?
GetHuman-154520: For that I would say five out of five.
GetHuman: And finally- any advice for other Holland America Cruise Line customers?
GetHuman-154520: Call them early in the day or late. Don't forget any personal or account information you might need for Holland America Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154520 taken from his Holland America Cruise Line customer service problem that occurred on November 15th, 2017.