Hollister Co.: Worst ever customer experience currently ***'do...

A Hollister Co. customer review by GetHuman user ~Janee from November 20th, 2017

Background on ~Janee's case

GetHuman: ~Janee - can you tell our other Hollister Co. customers when your case took place?
~Janee: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Hollister Co., and if so, how?
~Janee: I used the 866-426-1285 number I found for on the GetHuman Hollister Co. customer phone number page I was on: Hollister Co. Customer Service Phone Number
GetHuman: And which of these common Hollister Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Janee a list of common Hollister Co. problems)
~Janee: "Cancel order" was why I was trying to contact.

~Janee's review of Hollister Co. customer service

GetHuman: So how would you sum up your experience for GetHuman's Hollister Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janee: Worst ever customer experience currently ***'dollars out of pocket due to an error by Holiister, I have had to chase the issue myself as they refused and even when it turns out tha they are at fault they will not refund...,inwill never get the shipment,mi may have to get a refund via small claims and they simply do not care. Refused to allow me to speak to a manger , refused to resolve.....putting a message whilst you wait for the operator about outstanding g customer service is an insult......there is Jo customer service and in this case once I have a refund no customer
GetHuman: Let's quantify your experience contacting Hollister Co.. On a scale of 1 to 5, how easy is it go get help on a Hollister Co. problem?
~Janee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janee: I'd give them a three out of five on communication.
GetHuman: And what about Hollister Co.'s ability to quickly and effectively address your problem?
~Janee: For that I would say four out of five.
GetHuman: And finally- any advice for other Hollister Co. customers?
~Janee: Call them early in the day or late. Don't forget any personal or account information you might need for Hollister Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janee taken from his Hollister Co. customer service problem that occurred on November 18th, 2017.

Hollister Co.

3.00 of 5 stars | 24 reviews

~Janee's Hollister Co. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hollister Co., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hollister Co. in any way.

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