Home Direct: waited ** minutes for someone to pick up. spo...
A Home Direct customer review by GetHuman user ~Quickpoint from November 18th, 2017
Background on ~Quickpoint's case
GetHuman: ~Quickpoint - can you tell our other Home Direct customers when your case took place?
~Quickpoint: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Home Direct, and if so, how?
GetHuman: And which of these common Home Direct customer issues best describes the reason you wanted to talk to them?
(Shows ~Quickpoint a list of common Home Direct problems)
~Quickpoint: "Where to buy" was why I was trying to call.
~Quickpoint's review of Home Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quickpoint: waited ** minutes for someone to pick up. spoke to them about my issue for * minutes then was placed on hold for another ** minutes. when he came back told me there was nothing he could do. completely useless!
GetHuman: Let's quantify your experience contacting Home Direct. On a scale of 1 to 5, how easy is it go get help on a Home Direct problem?
~Quickpoint: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quickpoint: I'd give them a one out of five on communication.
GetHuman: And what about Home Direct's ability to quickly and effectively address your problem?
~Quickpoint: For that I would say one out of five.
GetHuman: And finally- any advice for other Home Direct customers?
~Quickpoint: Call them early in the day or late. Don't forget any personal or account information you might need for Home Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quickpoint taken from his Home Direct customer service problem that occurred on November 15th, 2017.
Home Direct
2.00 of 5 stars | 7 reviews
~Quickpoint's Home Direct Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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