Home Joy: Real person picked up on the first ring and had...
A Home Joy customer review by GetHuman user ~Budro from November 26th, 2017
Background on ~Budro's case
GetHuman: ~Budro - can you tell our other Home Joy customers when your case took place?
~Budro: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Home Joy, and if so, how?
GetHuman: And which of these common Home Joy customer issues best describes the reason you wanted to talk to them?
(Shows ~Budro a list of common Home Joy problems)
~Budro: "None of those really matches why I wanted to call Home Joy that day." was why I was trying to call.
~Budro's review of Home Joy customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Joy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Budro: Real person picked up on the first ring and had my account in front of him since I called from the number on my account. He was able to figure out my issue with my voucher quickly and answered my follow up questions. If this service wasn't so expensive normally, I would be tempted to continue using them based on their customer service alone.
GetHuman: Let's quantify your experience contacting Home Joy. On a scale of 1 to 5, how easy is it go get help on a Home Joy problem?
~Budro: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Budro: I'd give them a three out of five on communication.
GetHuman: And what about Home Joy's ability to quickly and effectively address your problem?
~Budro: For that I would say five out of five.
GetHuman: And finally- any advice for other Home Joy customers?
~Budro: Call them early in the day or late. Don't forget any personal or account information you might need for Home Joy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Budro taken from his Home Joy customer service problem that occurred on November 19th, 2017.
Home Joy
4.67 of 5 stars | 18 reviews
~Budro's Home Joy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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