Home2 Suites: Nous sommes arriv****s **** HOME * suite le...
A Home2 Suites customer review by GetHuman user ~MARIE JOSEPH from November 23rd, 2017
Background on ~MARIE JOSEPH's case
GetHuman: ~MARIE JOSEPH - can you tell our other Home2 Suites customers when your case took place?
~MARIE JOSEPH: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Home2 Suites, and if so, how?
GetHuman: And which of these common Home2 Suites customer issues best describes the reason you wanted to talk to them?
(Shows ~MARIE JOSEPH a list of common Home2 Suites problems)
~MARIE JOSEPH: "Cancel booking" was why I was trying to call.
~MARIE JOSEPH's review of Home2 Suites customer service
GetHuman: So how would you sum up your experience for GetHuman's Home2 Suites customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MARIE JOSEPH: Nous sommes arriv****s **** HOME * suite le ** juillet ****. Nous avons ****t**** re****u par une personne qui n'avait pas compris que nous ****tions un groupe et que nous avions une r****servation pour le ** et le **. On a du t****l****phon**** la personne charg****e du groupe apr****s * heures de communication. *Malgr****s les preuves ****crites elle a rien voulu entendre. Au final apr****s avoir parlement**** elle a d****cid**** de faire le point et que nous r****glions la premi****re nuit en esp****ces et voir le reste avec La resposable du groupe* LE LENDEMAIN on a enfin fait le cheik in et le soir **** notre retour. Une nouvelle personne qui nous dis que nous avons pas pay**** et qu'il refuse de nous remettre nos clefs de plus ils ont charg****s sur ma carte bancaire. Je dois v****rifier le montant avant de faire la r****clamation. *Malgr****s la preuve de paiement il ne veut rien entendre et nous informe que nous avons encore * nouvelles r****servations. Nous avons du **** nouve
GetHuman: Let's quantify your experience contacting Home2 Suites. On a scale of 1 to 5, how easy is it go get help on a Home2 Suites problem?
~MARIE JOSEPH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MARIE JOSEPH: I'd give them a five out of five on communication.
GetHuman: And what about Home2 Suites's ability to quickly and effectively address your problem?
~MARIE JOSEPH: For that I would say one out of five.
GetHuman: And finally- any advice for other Home2 Suites customers?
~MARIE JOSEPH: Call them early in the day or late. Don't forget any personal or account information you might need for Home2 Suites to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MARIE JOSEPH taken from his Home2 Suites customer service problem that occurred on November 14th, 2017.
Home2 Suites
2.00 of 5 stars | 3 reviews
~MARIE JOSEPH's Home2 Suites Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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