HomeDepot.com: I purchased a DeWalt Drill and Impact Driver Se...
A HomeDepot.com customer review by GetHuman user ~Joe2001rr from November 10th, 2017
Background on ~Joe2001rr's case
GetHuman: ~Joe2001rr - can you tell our other HomeDepot.com customers when your case took place?
~Joe2001rr: Yes. It was late at night, on November 7th.
GetHuman: Did you reach out to HomeDepot.com, and if so, how?
GetHuman: And which of these common HomeDepot.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe2001rr a list of common HomeDepot.com problems)
~Joe2001rr: "Installation/delivery" was why I was trying to call.
~Joe2001rr's review of HomeDepot.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HomeDepot.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe2001rr: I purchased a DeWalt Drill and Impact Driver Set through HomeDepot.com. This was supposed to be a brand new item, never used or opened. Well, it burned up after * uses!! Returned it got a credit and ordered another one online. Had to order online, because you can not get it replaced in the store due to it being a online special. Second drill and driver arrived and it was visibly used!! Medal shavings in bag, scuff marks where the battery attached to impact driver and bag was broken. Contacted online support and they tried to say shipping was to blame. I think not... looks like HomeDepot.com is offering online specials, because they are selling reconditioned and refurbished tools as new. This is completely unacceptable. Online support could not even guarantee that the next product that they send out would be new. When you are buying a NEW product you expect to receive a NEW product!!! Has Home Depot forgot this policy?? HomeDepot.com should be shut down or there stores should back up th
GetHuman: Let's quantify your experience contacting HomeDepot.com. On a scale of 1 to 5, how easy is it go get help on a HomeDepot.com problem?
~Joe2001rr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe2001rr: I'd give them a five out of five on communication.
GetHuman: And what about HomeDepot.com's ability to quickly and effectively address your problem?
~Joe2001rr: For that I would say four out of five.
GetHuman: And finally- any advice for other HomeDepot.com customers?
~Joe2001rr: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HomeDepot.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe2001rr taken from his HomeDepot.com customer service problem that occurred on November 7th, 2017.