HomeServe (UK): today is the *th day with no heating and no hot...
A HomeServe (UK) customer review by GetHuman user ~D from November 4th, 2017
Background on ~D's case
GetHuman: ~D - can you tell our other HomeServe (UK) customers when your case took place?
~D: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to HomeServe (UK), and if so, how?
GetHuman: And which of these common HomeServe (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~D a list of common HomeServe (UK) problems)
~D: "Get insurance" was why I was trying to call.
~D's review of HomeServe (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's HomeServe (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~D: today is the *th day with no heating and no hot water*a token of their emergency service....*fail to show * times for gas safety inspection*send the gas safety certificate * months later
GetHuman: Let's quantify your experience contacting HomeServe (UK). On a scale of 1 to 5, how easy is it go get help on a HomeServe (UK) problem?
~D: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~D: I'd give them a one out of five on communication.
GetHuman: And what about HomeServe (UK)'s ability to quickly and effectively address your problem?
~D: For that I would say three out of five.
GetHuman: And finally- any advice for other HomeServe (UK) customers?
~D: Call them early in the day or late. Don't forget any personal or account information you might need for HomeServe (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~D taken from his HomeServe (UK) customer service problem that occurred on October 27th, 2017.
HomeServe (UK)
1.00 of 5 stars | 23 reviews
~D's HomeServe (UK) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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