Honeywell insists on selling "contractor" devic...

A Honeywell customer review by GetHuman user ~M from November 25th, 2017

Background on ~M's case

GetHuman: ~M - can you tell our other Honeywell customers when your case took place?
~M: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Honeywell, and if so, how?
~M: I used the 877-841-2840 number I found for on the GetHuman Honeywell customer phone number page I was on: Honeywell Customer Service Phone Number
GetHuman: And which of these common Honeywell customer issues best describes the reason you wanted to talk to them?
(Shows ~M a list of common Honeywell problems)
~M: "Repairs" was why I was trying to call.

~M's review of Honeywell customer service

GetHuman: So how would you sum up your experience for GetHuman's Honeywell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M: Honeywell insists on selling "contractor" devices directly to the public but refuses to support them when the public calls. It is always 'contact your contractor' even though the device is sold directly with no contractor involved. Terrible business model
GetHuman: Let's quantify your experience contacting Honeywell. On a scale of 1 to 5, how easy is it go get help on a Honeywell problem?
~M: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M: I'd give them a one out of five on communication.
GetHuman: And what about Honeywell's ability to quickly and effectively address your problem?
~M: For that I would say four out of five.
GetHuman: And finally- any advice for other Honeywell customers?
~M: Call them early in the day or late. Don't forget any personal or account information you might need for Honeywell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M taken from his Honeywell customer service problem that occurred on November 17th, 2017.

Honeywell

1.00 of 5 stars | 31 reviews

~M's Honeywell Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Honeywell, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Honeywell in any way.

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