Hoover Vacuum: Waited for *** minutes to be disconnected ... t...
A Hoover Vacuum customer review by GetHuman user GetHuman-319944 from November 9th, 2017
Background on GetHuman-319944's case
GetHuman: GetHuman-319944 - can you tell our other Hoover Vacuum customers when your case took place?
GetHuman-319944: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Hoover Vacuum, and if so, how?
GetHuman: And which of these common Hoover Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319944 a list of common Hoover Vacuum problems)
GetHuman-319944: "Complaint" was why I was trying to call.
GetHuman-319944's review of Hoover Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Hoover Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319944: Waited for *** minutes to be disconnected ... this is the worst customer service ever ... do not buy these vacuums
GetHuman: Let's quantify your experience contacting Hoover Vacuum. On a scale of 1 to 5, how easy is it go get help on a Hoover Vacuum problem?
GetHuman-319944: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319944: I'd give them a three out of five on communication.
GetHuman: And what about Hoover Vacuum's ability to quickly and effectively address your problem?
GetHuman-319944: For that I would say one out of five.
GetHuman: And finally- any advice for other Hoover Vacuum customers?
GetHuman-319944: Call them early in the day or late. Don't forget any personal or account information you might need for Hoover Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319944 taken from his Hoover Vacuum customer service problem that occurred on November 7th, 2017.