Horchow.com: I asked about shipping and they told me she doe...
A Horchow.com customer review by GetHuman user ~Real customer from November 19th, 2017
Background on ~Real customer 's case
GetHuman: ~Real customer - can you tell our other Horchow.com customers when your case took place?
~Real customer : Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Horchow.com, and if so, how?
GetHuman: And which of these common Horchow.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Real customer a list of common Horchow.com problems)
~Real customer : "Track order" was why I was trying to call.
~Real customer 's review of Horchow.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Horchow.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Real customer : I asked about shipping and they told me she doesn't have any responsibility to ship to me and hung up the phone. Just I paid item and they didn't even ship the item to me for * months.
GetHuman: Let's quantify your experience contacting Horchow.com. On a scale of 1 to 5, how easy is it go get help on a Horchow.com problem?
~Real customer : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Real customer : I'd give them a five out of five on communication.
GetHuman: And what about Horchow.com's ability to quickly and effectively address your problem?
~Real customer : For that I would say four out of five.
GetHuman: And finally- any advice for other Horchow.com customers?
~Real customer : Call them early in the day or late. Don't forget any personal or account information you might need for Horchow.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Real customer taken from his Horchow.com customer service problem that occurred on November 12th, 2017.
Horchow.com
5.00 of 5 stars | 13 reviews
~Real customer 's Horchow.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Horchow.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Horchow.com in any way.