Hotels.com: I learned before booking a pay at hotel room...
A Hotels.com customer review by GetHuman user ~shackim from November 27th, 2017
Background on ~shackim's case
GetHuman: ~shackim - can you tell our other Hotels.com customers when your case took place?
~shackim: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~shackim a list of common Hotels.com problems)
~shackim: "Change booking" was why I was trying to call.
~shackim's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shackim: I learned before booking a pay at hotel room...you must call to check with the hotel about it's policy, some will still charge a night upfront without disclosing on hotels.com website.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~shackim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shackim: I'd give them a four out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~shackim: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~shackim: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shackim taken from his Hotels.com customer service problem that occurred on November 18th, 2017.