Hotels.com: I travel frequently and I am always using the w...
A Hotels.com customer review by GetHuman user ~tracis from November 27th, 2017
Background on ~tracis's case
GetHuman: ~tracis - can you tell our other Hotels.com customers when your case took place?
~tracis: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tracis a list of common Hotels.com problems)
~tracis: "Change a Reservation" was why I was trying to call.
~tracis's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tracis: I travel frequently and I am always using the web to book my travel. I am sent email deals very regularly from Hotels.com. I was researching a hotel for a business conference in San Diego, I thought the price too steep so I started looking for alternatives in the area. I received an email from Hotels.com advertising this hotel at an amazing price of **% off. They listed the hotel by name and even the amount of stars it had earned. I was so happy and tried to use the link to make my reservation, but the link would not work. I then tried to use their help telephone line. The first person said that they could not change the price but they could charge me the full amount then refund my credit card the difference. I found this unusual but I had used Hotels.com so many times so I agreed and gave him all my information including my Credit card *. His supervisor got on the phone and I had to start the whole process over again. I was transferred * more times and was now being told that this c
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~tracis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tracis: I'd give them a four out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~tracis: For that I would say five out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~tracis: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tracis taken from his Hotels.com customer service problem that occurred on November 18th, 2017.