Hotels.com: Well they keep telling me that i am missing a n...
A Hotels.com customer review by GetHuman user ~marky from November 28th, 2017
Background on ~marky's case
GetHuman: ~marky - can you tell our other Hotels.com customers when your case took place?
~marky: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~marky a list of common Hotels.com problems)
~marky: "Missing item" was why I was trying to call.
~marky's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marky: Well they keep telling me that i am missing a number on my itinerary number then after much research they realize I need to speak to someone in packaging. Thats another ** min wait then packaging tells me I have to speak to someone else, transfers me then the call drops. I've called them * different times and no one is able to help.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~marky: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marky: I'd give them a two out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~marky: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~marky: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marky taken from his Hotels.com customer service problem that occurred on November 22nd, 2017.