Hotmail: on phone with them now screaming...this is unre...

A Hotmail customer review by GetHuman user ~sassy from November 28th, 2017

Background on ~sassy's case

GetHuman: ~sassy - can you tell our other Hotmail customers when your case took place?
~sassy: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Hotmail, and if so, how?
~sassy: I used a help page I found on the GetHuman Hotmail customer service contact info page: Contact Hotmail Customer Service
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~sassy a list of common Hotmail problems)
~sassy: "Lower my bill" was why I was trying to contact.

~sassy's review of Hotmail customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sassy: on phone with them now screaming...this is unreAL **** with them...saying they got no acress..demanding a sup. this has been *yrs with them trying to get mine back, them saying they got no access to my email..told them bs,,, use to do it on the phone...not impressed on how they run their company!!
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~sassy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sassy: I'd give them a one out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~sassy: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~sassy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sassy taken from his Hotmail customer service problem that occurred on November 20th, 2017.


1.38 of 5 stars | 203 reviews

~sassy's Hotmail Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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