Hotpoint: Not happy with offer of repair to tumble dryer...
A Hotpoint customer review by GetHuman user GetHuman-wrenk from December 1st, 2017
Background on GetHuman-wrenk's case
GetHuman: GetHuman-wrenk - can you tell our other Hotpoint customers when your case took place?
GetHuman-wrenk: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Hotpoint, and if so, how?
GetHuman: And which of these common Hotpoint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wrenk a list of common Hotpoint problems)
GetHuman-wrenk: "Repairs" was why I was trying to call.
GetHuman-wrenk's review of Hotpoint customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotpoint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wrenk: Not happy with offer of repair to tumble dryer TVM*** which under a year old now offered smaller one
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-wrenk: Called free phone number and then passed to another number which could not help then given another number to call which would not be free phone. Just being passed around getting nowhere. Emailed because I wanted a replacement machine but offered an inferior one. This is a manufacturing fault which Hotpoint will not resolve by replacing with a new machine.
GetHuman: Let's quantify your experience contacting Hotpoint. On a scale of 1 to 5, how easy is it go get help on a Hotpoint problem?
GetHuman-wrenk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wrenk: I'd give them a one out of five on communication.
GetHuman: And what about Hotpoint's ability to quickly and effectively address your problem?
GetHuman-wrenk: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotpoint customers?
GetHuman-wrenk: Call them early in the day or late. Don't forget any personal or account information you might need for Hotpoint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wrenk taken from his Hotpoint customer service problem that occurred on November 24th, 2017.
Hotpoint
-1.00 of 5 stars | 40 reviews
GetHuman-wrenk's Hotpoint Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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