Houston Chronicle: After ** minutes on hold I hung up. It doesn't...
A Houston Chronicle customer review by GetHuman user ~Longtime subscriber from November 20th, 2017
Background on ~Longtime subscriber 's case
GetHuman: ~Longtime subscriber - can you tell our other Houston Chronicle customers when your case took place?
~Longtime subscriber : Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Longtime subscriber a list of common Houston Chronicle problems)
~Longtime subscriber : "Refund" was why I was trying to call.
~Longtime subscriber 's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Longtime subscriber : After ** minutes on hold I hung up. It doesn't matter anyway. My carrier expresses no interest in achieving delivery time standards and fusses at me for reporting him since that causes a penalty fee. Fed up with Houston Chronicle's poor service and complete lack of commitment to fixing the problem.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Longtime subscriber : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Longtime subscriber : I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Longtime subscriber : For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Longtime subscriber : Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Longtime subscriber taken from his Houston Chronicle customer service problem that occurred on November 18th, 2017.