Houston Chronicle: I called in April to cancel my paper. Was told...
A Houston Chronicle customer review by GetHuman user ~Jack Spurlock from November 16th, 2017
Background on ~Jack Spurlock's case
GetHuman: ~Jack Spurlock - can you tell our other Houston Chronicle customers when your case took place?
~Jack Spurlock: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack Spurlock a list of common Houston Chronicle problems)
~Jack Spurlock: "Delivery problem" was why I was trying to call.
~Jack Spurlock's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack Spurlock: I called in April to cancel my paper. Was told,by a very nice man, that it was cancelled and would not be debited from my account for May. May I am debited not $**.**, but, $**.**!!!! Tell ME WHAT THIS IS !!!
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Jack Spurlock: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack Spurlock: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Jack Spurlock: For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Jack Spurlock: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack Spurlock taken from his Houston Chronicle customer service problem that occurred on November 6th, 2017.