Houston Chronicle: I keep getting a wet paper. twice this week...
A Houston Chronicle customer review by GetHuman user ~larry smith from November 18th, 2017
Background on ~larry smith's case
GetHuman: ~larry smith - can you tell our other Houston Chronicle customers when your case took place?
~larry smith: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~larry smith a list of common Houston Chronicle problems)
~larry smith: "Complaint" was why I was trying to call.
~larry smith's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larry smith: I keep getting a wet paper. twice this week, !not just a little wet but soaked!. I have complained several times. Last time was monday. Could not get anyone sunday (paper wet ruined including tv guide. tried web site no paper sunday. !!!! they keep trowing it in my drive way which gets wet from naigbors sprinklers and during rains is major drainage for large part of my lawn.**I have asked you now several times in last couple months to have delivery person to throw it in my lawn by my mailbox (this is how it was done for years. You keep telling me that you will leave a message with delivery folks but they keep doing it.**If the chronicle is trying to discourage paper subscribers then please let me know and i'll get different paper by mail.*I do not like sitting behind a computer screen all the time!!!!
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~larry smith: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larry smith: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~larry smith: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~larry smith: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larry smith taken from his Houston Chronicle customer service problem that occurred on November 11th, 2017.