Houston Chronicle: Jill Schmidt****I am sick and tired of the ****...
A Houston Chronicle customer review by GetHuman user ~nanapas from November 23rd, 2017
Background on ~nanapas's case
GetHuman: ~nanapas - can you tell our other Houston Chronicle customers when your case took place?
~nanapas: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~nanapas a list of common Houston Chronicle problems)
~nanapas: "Cancel or change subscription" was why I was trying to call.
~nanapas's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nanapas: Jill Schmidt****I am sick and tired of the crappy delivery service you have and my daughter has called repeatedly to get the papers she has paid for every week and your distributor NEVER delivers the amount of papers she is supposed to get and pays for. No one EVER gets the problem resolved and I had this same problem a year ago and gave up on all your service and didn't renew....then I decide to give you one more chance a few weeks ago and you still can't get it right!! I call and no one cares nor does anyone EVER get the problem resolved and obviously my distributor *****!!! I want my daughter's problem resolved NOW and someone that has any authority or brains with the Chronicle to do something about my problem so I don't have to call every single week to get my papers....which I have yet to receive the correct amount ever even after calling!! I'm about to contact every news media station in this city and share your lack of concern about taking care of your paying customers, defau
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~nanapas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nanapas: I'd give them a five out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~nanapas: For that I would say four out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~nanapas: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nanapas taken from his Houston Chronicle customer service problem that occurred on November 19th, 2017.