Houston Chronicle: No paper received on Sunday - called distributi...
A Houston Chronicle customer review by GetHuman user ~Upset from November 24th, 2017
Background on ~Upset's case
GetHuman: ~Upset - can you tell our other Houston Chronicle customers when your case took place?
~Upset: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset a list of common Houston Chronicle problems)
~Upset: "Billing issue" was why I was trying to call.
~Upset's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset: No paper received on Sunday - called distribution manager and, as usual, no response. Left message - no paper. Called the other two numbers Chronicle says to use - hung up on. Just now have talked to customer service and found out that there was a hold on the paper - that was called in for September, not October - no wonder papers were thrown. In the past when a hold is placed on paper we do no receive the papers which were specifically asked to thrown upon return. We have received the paper for ** years and will not renew. In fact, we paid one year in advance for your service which we are so disgusted with. Is there any way to get our money back now???
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Upset: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Upset: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Upset: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset taken from his Houston Chronicle customer service problem that occurred on November 22nd, 2017.