Houston Chronicle: The rep, Stephanie,was very rude and refused to...
A Houston Chronicle customer review by GetHuman user ~Gloria Stefan from November 5th, 2017
Background on ~Gloria Stefan's case
GetHuman: ~Gloria Stefan - can you tell our other Houston Chronicle customers when your case took place?
~Gloria Stefan: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Gloria Stefan a list of common Houston Chronicle problems)
~Gloria Stefan: "Delivery issue" was why I was trying to call.
~Gloria Stefan's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gloria Stefan: The rep, Stephanie,was very rude and refused to connect me to a manager. She said a manager would call me back. No one did. Customer service was very poor.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Gloria Stefan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gloria Stefan: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Gloria Stefan: For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Gloria Stefan: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gloria Stefan taken from his Houston Chronicle customer service problem that occurred on October 31st, 2017.