Houston Chronicle: Using this system, I had to "enter" my phone nu...
A Houston Chronicle customer review by GetHuman user ~Mad Bob from November 17th, 2017
Background on ~Mad Bob's case
GetHuman: ~Mad Bob - can you tell our other Houston Chronicle customers when your case took place?
~Mad Bob: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad Bob a list of common Houston Chronicle problems)
~Mad Bob: "Cancel or change subscription" was why I was trying to call.
~Mad Bob's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad Bob: Using this system, I had to "enter" my phone number twice and repeat it a third time to the customer service rep. With todays technology, the Chronicle should be able to figure out that I did not receive my paper and the address of my home. In short, their systek *****.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Mad Bob: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad Bob: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Mad Bob: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Mad Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad Bob taken from his Houston Chronicle customer service problem that occurred on November 11th, 2017.