Houston Chronicle: please get rid of opinion writer Lisa Falenberg...
A Houston Chronicle customer review by GetHuman user ~kathy ross from November 11th, 2017
Background on ~kathy ross's case
GetHuman: ~kathy ross - can you tell our other Houston Chronicle customers when your case took place?
~kathy ross: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy ross a list of common Houston Chronicle problems)
~kathy ross: "Cancel subscription" was why I was trying to call.
~kathy ross's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy ross: please get rid of opinion writer Lisa Falenberg. Your newspaper is so one sided. Really getting on my nerves. May have to discontinue.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~kathy ross: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy ross: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~kathy ross: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~kathy ross: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy ross taken from his Houston Chronicle customer service problem that occurred on November 5th, 2017.