Houzz: I ordered the wrong size bed frame for a platfo...
A Houzz customer review by GetHuman user GetHuman-tcswalkw from December 8th, 2017
Background on GetHuman-tcswalkw's case
GetHuman: GetHuman-tcswalkw - can you tell our other Houzz customers when your case took place?
GetHuman-tcswalkw: Yes. It was morning, on November 28th.
GetHuman: Did you reach out to Houzz, and if so, how?
GetHuman: And which of these common Houzz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tcswalkw a list of common Houzz problems)
GetHuman-tcswalkw: "Cancel Account" was why I was trying to call.
GetHuman-tcswalkw's review of Houzz customer service
GetHuman: So how would you sum up your experience for GetHuman's Houzz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tcswalkw: I ordered the wrong size bed frame for a platform I need a king and prefer a twin I don't want a twin....!!!!!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-tcswalkw: Just send king platform or put money back!!!!
GetHuman: Let's quantify your experience contacting Houzz. On a scale of 1 to 5, how easy is it go get help on a Houzz problem?
GetHuman-tcswalkw: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tcswalkw: I'd give them a five out of five on communication.
GetHuman: And what about Houzz's ability to quickly and effectively address your problem?
GetHuman-tcswalkw: For that I would say two out of five.
GetHuman: And finally- any advice for other Houzz customers?
GetHuman-tcswalkw: Call them early in the day or late. Don't forget any personal or account information you might need for Houzz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tcswalkw taken from his Houzz customer service problem that occurred on November 28th, 2017.
Houzz
3.10 of 5 stars | 63 reviews
GetHuman-tcswalkw's Houzz Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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