HucknRoll.com: I ordered a bike from HucknRoll. They sent me c...
A HucknRoll.com customer review by GetHuman user ~tbqlosis from November 9th, 2017
Background on ~tbqlosis's case
GetHuman: ~tbqlosis - can you tell our other HucknRoll.com customers when your case took place?
~tbqlosis: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to HucknRoll.com, and if so, how?
GetHuman: And which of these common HucknRoll.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tbqlosis a list of common HucknRoll.com problems)
~tbqlosis: "Returns" was why I was trying to contact.
~tbqlosis's review of HucknRoll.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HucknRoll.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tbqlosis: I ordered a bike from HucknRoll. They sent me confirmation, billed my credit card, then sent me an email * days later telling me they were out of stock. One problem is Visa does not allow merchants to charge a customer before shipment. Despite them claiming "we'd be happy to hook you up to the best of our ability", I was given the option to refund my account or instead spend another $**** to purchase a different bike instead. I will never purchase from from Hucknroll, Backcountry, Realcyclist, or their other affiliates again.
GetHuman: Let's quantify your experience contacting HucknRoll.com. On a scale of 1 to 5, how easy is it go get help on a HucknRoll.com problem?
~tbqlosis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tbqlosis: I'd give them a one out of five on communication.
GetHuman: And what about HucknRoll.com's ability to quickly and effectively address your problem?
~tbqlosis: For that I would say three out of five.
GetHuman: And finally- any advice for other HucknRoll.com customers?
~tbqlosis: Call them early in the day or late. Don't forget any personal or account information you might need for HucknRoll.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tbqlosis taken from his HucknRoll.com customer service problem that occurred on November 2nd, 2017.
1.00 of 5 stars | 1 reviews
~tbqlosis's HucknRoll.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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