HughesNet: Although the problem isn't resolved yet, the pe...
A HughesNet customer review by GetHuman user ~Kaustin from November 20th, 2017
Background on ~Kaustin's case
GetHuman: ~Kaustin - can you tell our other HughesNet customers when your case took place?
~Kaustin: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Kaustin a list of common HughesNet problems)
~Kaustin: "Technical support" was why I was trying to call.
~Kaustin's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kaustin: Although the problem isn't resolved yet, the person I spoke with understands it. He agrees that something isn't right, and is turning it over to their tech investigators (for lack of a better word) to dig deeper into my usage spikes which eat up my allowance for no apparent reason. He said he would personally call me when they have the answer. For now they get an A*!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Kaustin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kaustin: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Kaustin: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Kaustin: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kaustin taken from his HughesNet customer service problem that occurred on November 12th, 2017.