HughesNet: Avoid their customer service. First off, I've b...
A HughesNet customer review by GetHuman user ~mareastra from November 1st, 2017
Background on ~mareastra's case
GetHuman: ~mareastra - can you tell our other HughesNet customers when your case took place?
~mareastra: Yes. It was afternoon, on October 22nd.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~mareastra a list of common HughesNet problems)
~mareastra: "Overcharge on Account" was why I was trying to call.
~mareastra's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mareastra: Avoid their customer service. First off, I've been a customer of HughesNet since ****. I*€*ve had the dish long enough that I know when an outage is being caused by heavy precipitation, snow blocking the dish, or if the modem needs to be reset.**Recently the remnants of a tropical storm came through and blew the dish off target: it's pointing right at the ground. I thought this would be an easy case- boy was I wrong.**I called the toll free number* got a voice mail automated assistant that wasn't too bad- it understood my speech well, and I can mumble with the best. But when I answered that I wasn't at home I was told that the system could not help me unless I was at home because HughesNet couldn't troubleshoot the issue unless I was at home. Uh, the dish is pointing at the ground. How hard is that to troubleshoot, and since when do I have to be at home for that to make a difference? It will still point to the ground whether I'm at home, at work, or in the Bahamas.**I couldn't get bac
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~mareastra: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mareastra: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~mareastra: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~mareastra: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mareastra taken from his HughesNet customer service problem that occurred on October 22nd, 2017.