HughesNet: Does anyone speak English anymore? ARGH!!!!! We...
A HughesNet customer review by GetHuman user ~caseys from November 16th, 2017
Background on ~caseys's case
GetHuman: ~caseys - can you tell our other HughesNet customers when your case took place?
~caseys: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~caseys a list of common HughesNet problems)
~caseys: "Device Support" was why I was trying to call.
~caseys's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~caseys: Does anyone speak English anymore? ARGH!!!!! We have been without satllite service on a job site since a week ago. I called. They were going to call back to schedule a technician. Said it would be * to * days. Did Imention we are a business without satellite? OK. No call no show from the technician. I call back exactly a week after my first call to get a status update on the technician. No service order was started. REALLY? So we have to go through that again? Hughesnet doesn't have a service dept. That gets "outsourced" through Great American Satellite. She said * weeks. When asked to talk to her boss she said "My boss doesn't want to talk to you. She will tell you the same thing. If you don't like it, hang up". That's the cusotmer service we got. And the satellite being down is costing us money. What an ordeal!!!!!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~caseys: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~caseys: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~caseys: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~caseys: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~caseys taken from his HughesNet customer service problem that occurred on November 11th, 2017.