HughesNet: Francine from Billing kept asking for my name...
A HughesNet customer review by GetHuman user ~NotMe from November 19th, 2017
Background on ~NotMe's case
GetHuman: ~NotMe - can you tell our other HughesNet customers when your case took place?
~NotMe: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~NotMe a list of common HughesNet problems)
~NotMe: "Overcharge on Account" was why I was trying to call.
~NotMe's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotMe: Francine from Billing kept asking for my name, but we have no account with Hughes. We were trying to notify them of someone using our address fraudiently. We kept requesting that we be transferred to her supervisor. She never transferred us to the supervisor. This company is awful as they don't care that someone is using their product at someone else's expense, or not ever paying for the service.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~NotMe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotMe: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~NotMe: For that I would say one out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~NotMe: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NotMe taken from his HughesNet customer service problem that occurred on November 12th, 2017.