HughesNet: SINCE GEN* -INTERMITTEN SERVICE **-** TIMES AN HOUR

A HughesNet customer review by GetHuman user GetHuman-ernests2 from December 1st, 2017

Background on GetHuman-ernests2's case

GetHuman: GetHuman-ernests2 - can you tell our other HughesNet customers when your case took place?
GetHuman-ernests2: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman-ernests2: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ernests2 a list of common HughesNet problems)
GetHuman-ernests2: "Device Support" was why I was trying to call.

GetHuman-ernests2's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ernests2: SINCE GEN* -INTERMITTEN SERVICE **-** TIMES AN HOUR
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-ernests2: I NEED SOMEONE TO SOLVE THIS PROBLEM! YOU DOUBLED THE PRICE AND BRAGGED ABOUT THE NEW GEN*, BUT ITS WORST THAN WHAT I HAD!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-ernests2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ernests2: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-ernests2: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-ernests2: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ernests2 taken from his HughesNet customer service problem that occurred on November 21st, 2017.

HughesNet

2.56 of 5 stars | 132 reviews
HughesNet ReviewsHughesNet's Phone NumberAll HughesNet contact info

GetHuman-ernests2's HughesNet Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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