HughesNet: as a new hughes net customer, i expected good s...
A HughesNet customer review by GetHuman user ~rachel from October 28th, 2017
Background on ~rachel's case
GetHuman: ~rachel - can you tell our other HughesNet customers when your case took place?
~rachel: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~rachel a list of common HughesNet problems)
~rachel: "Setup service" was why I was trying to call.
~rachel's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rachel: as a new hughes net customer, i expected good service. when i couldn't see my account details, i tried contacting them. technical support said it wasn't their issue, it was accounting. accounting said it was technical. i tried chatting but was unable to input any characters after inputting my name. technical support continues to be a bad joke. the people talk as though they don't understand their system or they don't understand english. i was specific when i texted in my system details and issues. instead i got one phrase responses such as 'cannot use explorer *.' technical requests for more information get 'too complicated. use chat'. when i called -- twice -- i got someone who was reading from some sheet but not answering my questions with technical information. to be honest, while i don't like windows, i wish microsoft had a satellite internet system because whenever you have any kind of technical problem, you get an accurate technical response within ** hours which actually does th
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~rachel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rachel: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~rachel: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~rachel: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rachel taken from his HughesNet customer service problem that occurred on October 27th, 2017.