Hulu Plus: Customer service was very kind, informative, an...
A Hulu Plus customer review by GetHuman user ~joe from November 22nd, 2017
Background on ~joe's case
GetHuman: ~joe - can you tell our other Hulu Plus customers when your case took place?
~joe: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Hulu Plus, and if so, how?
GetHuman: And which of these common Hulu Plus customer issues best describes the reason you wanted to talk to them?
(Shows ~joe a list of common Hulu Plus problems)
~joe: "Setup service" was why I was trying to contact.
~joe's review of Hulu Plus customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu Plus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joe: Customer service was very kind, informative, and resolved the issue in a quick and effecient manner. The agent could have asked more probing questions and looked at the account prior to answering the question. Once I esplained what was going on in more detail the customer support agent fixed the problem, waited for me to make sure it worked and made sure I didnt have any more issues. If I would have just accepted her first response it would have been unresolved.
GetHuman: Let's quantify your experience contacting Hulu Plus. On a scale of 1 to 5, how easy is it go get help on a Hulu Plus problem?
~joe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joe: I'd give them a five out of five on communication.
GetHuman: And what about Hulu Plus's ability to quickly and effectively address your problem?
~joe: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu Plus customers?
~joe: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hulu Plus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joe taken from his Hulu Plus customer service problem that occurred on November 17th, 2017.