Hulu Plus: I've had Hulu for * months now and this was the...
A Hulu Plus customer review by GetHuman user ~Highly Upset from November 26th, 2017
Background on ~Highly Upset's case
GetHuman: ~Highly Upset - can you tell our other Hulu Plus customers when your case took place?
~Highly Upset: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hulu Plus, and if so, how?
GetHuman: And which of these common Hulu Plus customer issues best describes the reason you wanted to talk to them?
(Shows ~Highly Upset a list of common Hulu Plus problems)
~Highly Upset: "Overcharge/Strange charge" was why I was trying to contact.
~Highly Upset's review of Hulu Plus customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu Plus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Highly Upset: I've had Hulu for * months now and this was the first issue i had with streaming. They told me it had nothing to do with them and to check with my internet provider! Really?!? There's been no problem before now and i have the same internet services for years...NOW, it's my internet provider's problem, no Hulu's?!?! Sooo disappointing...
GetHuman: Let's quantify your experience contacting Hulu Plus. On a scale of 1 to 5, how easy is it go get help on a Hulu Plus problem?
~Highly Upset: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Highly Upset: I'd give them a five out of five on communication.
GetHuman: And what about Hulu Plus's ability to quickly and effectively address your problem?
~Highly Upset: For that I would say four out of five.
GetHuman: And finally- any advice for other Hulu Plus customers?
~Highly Upset: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hulu Plus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Highly Upset taken from his Hulu Plus customer service problem that occurred on November 18th, 2017.