Hulu Plus: I was billed when I shouldn have been. The rep...

A Hulu Plus customer review by GetHuman user ~AeroIcthus from November 26th, 2017

Background on ~AeroIcthus's case

GetHuman: ~AeroIcthus - can you tell our other Hulu Plus customers when your case took place?
~AeroIcthus: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hulu Plus, and if so, how?
~AeroIcthus: I used a help page I found on the GetHuman Hulu Plus customer service contact info page: Contact Hulu Plus Customer Service
GetHuman: And which of these common Hulu Plus customer issues best describes the reason you wanted to talk to them?
(Shows ~AeroIcthus a list of common Hulu Plus problems)
~AeroIcthus: "Complaint" was why I was trying to contact.

~AeroIcthus's review of Hulu Plus customer service

GetHuman: So how would you sum up your experience for GetHuman's Hulu Plus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AeroIcthus: I was billed when I shouldn have been. The rep looked up my account with only last * of credit card and zip code. He cancelled my account for me. Total time: * min! Amazing!
GetHuman: Let's quantify your experience contacting Hulu Plus. On a scale of 1 to 5, how easy is it go get help on a Hulu Plus problem?
~AeroIcthus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AeroIcthus: I'd give them a five out of five on communication.
GetHuman: And what about Hulu Plus's ability to quickly and effectively address your problem?
~AeroIcthus: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu Plus customers?
~AeroIcthus: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hulu Plus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AeroIcthus taken from his Hulu Plus customer service problem that occurred on November 18th, 2017.

Hulu Plus

4.36 of 5 stars | 211 reviews

~AeroIcthus's Hulu Plus Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hulu Plus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hulu Plus in any way.

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