Hulu: Cancellation done * mos previous was not acted...
A Hulu customer review by GetHuman user ~Char from November 26th, 2017
Background on ~Char's case
GetHuman: ~Char - can you tell our other Hulu customers when your case took place?
~Char: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Char a list of common Hulu problems)
~Char: "Update account information" was why I was trying to call.
~Char's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Char: Cancellation done * mos previous was not acted upon by Hulu. Resulted in * mos debit to my bank. Apparently when I first cancelled there was an offer of ** day free viewing. But then they started debiting again without no reminder of impending cancellation of acct. I didn't access Hulu nor did I spot the * mos debit until today. I couldn't get website to access either help center nor phone contact. By using the number get human offered I connected immediately and guess what --- Hulu reimbursed both months without my even asking. A good ending.
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Char: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Char: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Char: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Char: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Char taken from his Hulu customer service problem that occurred on November 16th, 2017.