Hulu: Charge on my account
A Hulu customer review by GetHuman user GetHuman-tjpho from December 1st, 2017
Background on GetHuman-tjpho's case
GetHuman: GetHuman-tjpho - can you tell our other Hulu customers when your case took place?
GetHuman-tjpho: Yeah. It was evening, on November 28th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tjpho a list of common Hulu problems)
GetHuman-tjpho: "Upgrade/Downgrade Account" was why I was trying to call.
GetHuman-tjpho's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tjpho: Charge on my account
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-tjpho: First, I get randomly charged $*.** on my account even after I canceled my free * day trial. Then second, I cancel my renewal (which was activated by you guys which is unfair because you just take my money without me knowing). And third, I can't even use my months subscription because it was cancelled and not even refunded back to me.
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
GetHuman-tjpho: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tjpho: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
GetHuman-tjpho: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu customers?
GetHuman-tjpho: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tjpho taken from his Hulu customer service problem that occurred on November 28th, 2017.