Hulu: Helpful, and actually offered something (I thou...
A Hulu customer review by GetHuman user ~Andy from November 18th, 2017
Background on ~Andy's case
GetHuman: ~Andy - can you tell our other Hulu customers when your case took place?
~Andy: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Andy a list of common Hulu problems)
~Andy: "Setup service" was why I was trying to call.
~Andy's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andy: Helpful, and actually offered something (I thought I should have received credit for, but was offered as soon as it was discussed, so never had to ask...) and after our conversation concluded, he was the one that brought the credit back up before the close of our call. That is what made me go ahead and keep the service!
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Andy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andy: I'd give them a four out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Andy: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Andy: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andy taken from his Hulu customer service problem that occurred on November 16th, 2017.