Hulu: I cancel my account * months ago and I wake up...
A Hulu customer review by GetHuman user ~Ackersac from November 26th, 2017
Background on ~Ackersac's case
GetHuman: ~Ackersac - can you tell our other Hulu customers when your case took place?
~Ackersac: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Ackersac a list of common Hulu problems)
~Ackersac: "Streaming or Download Trouble" was why I was trying to call.
~Ackersac's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ackersac: I cancel my account * months ago and I wake up this morning to realize Hulu is still charging me for service. So I call up a customer service rep and she tells me she's sorry for the confusion and she can refund me my money is *-* business days.... Thank god I'm not short on money or really needed that money for whatever reason. Hulu is by far the worst thing I've ever had. There streaming is garbage and there's commercials on there streaming. They keep you're cards on file after you cancel so they can re charge you whenever they please. I honestly cannot explain how terrible this company really is
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Ackersac: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ackersac: I'd give them a two out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Ackersac: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Ackersac: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ackersac taken from his Hulu customer service problem that occurred on November 19th, 2017.