Hulu: I had cancelled my subscription three times onl...
A Hulu customer review by GetHuman user ~kmj from November 26th, 2017
Background on ~kmj's case
GetHuman: ~kmj - can you tell our other Hulu customers when your case took place?
~kmj: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~kmj a list of common Hulu problems)
~kmj: "Lower my bill" was why I was trying to call.
~kmj's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kmj: I had cancelled my subscription three times online and it continued to be debited out of my acct, once I found this number I called and only held for about ** seconds. The guy that answered listened to my issue and refunded me for the four months that they have continued to debit our acct. Top notch customer service!
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~kmj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kmj: I'd give them a two out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~kmj: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~kmj: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kmj taken from his Hulu customer service problem that occurred on November 18th, 2017.