Hulu: Needed help with account in terms of billing. T...
A Hulu customer review by GetHuman user ~MOD Alpha Omega from November 26th, 2017
Background on ~MOD Alpha Omega's case
GetHuman: ~MOD Alpha Omega - can you tell our other Hulu customers when your case took place?
~MOD Alpha Omega: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~MOD Alpha Omega a list of common Hulu problems)
~MOD Alpha Omega: "Overcharge/Strange charge" was why I was trying to call.
~MOD Alpha Omega's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MOD Alpha Omega: Needed help with account in terms of billing. They were fast and handled it professionally! Nice job Hulu....if only I could get this sort of help with other providers....lol!
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~MOD Alpha Omega: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MOD Alpha Omega: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~MOD Alpha Omega: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~MOD Alpha Omega: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MOD Alpha Omega taken from his Hulu customer service problem that occurred on November 23rd, 2017.